This notice is for visitors to those websites. If you own or manage a website on the platform, see our privacy notice for site owners and admins.
Contact details
S. Digital & CreativeEmail: info@yourhostsophie.com
ICO registration number: ZC280271
Our role
The owner of each website decides what information their site collects about you and why, so they are the controller for it. We are their processor: we host and run their website on their behalf, only on their instructions, under a data processing agreement.
Each website on the platform has its own privacy notice at /privacy on that website, for example https://example.com/privacy. It tells you who runs the site, what they collect and how to contact them.
S. Digital & Creative also owns and runs some websites on the platform itself. For those websites we are the controller too, as that site's own privacy notice explains.
Information we handle as the host
As the platform provider, we host every website and its database, and we keep:
- Server logs: your IP address, browser details, the page requested and the time. We use these to keep the platform secure and to fix problems.
- Security records: submissions blocked as suspected spam or fraud, with the IP address, browser details and rough location.
Website visit statistics on the platform are anonymous. They do not store IP addresses or follow individual visitors across pages.
How long we keep information
| Information | How long we keep it |
|---|---|
| Server logs | Up to 12 months |
| Blocked submissions and other security records | 12 months |
| Anything else a website collects | As that website's own privacy notice says |
Our service providers (sub-processors)
We use these providers to run the platform. They process visitors' information as sub-processors for every website on the platform.
| Provider | What they do | Where |
|---|---|---|
| Infomaniak (Infomaniak Network SA) | Hosting for every website, its database and server logs | United Kingdom |
| Google (Gmail) | Sending the platform's emails, such as contact form messages delivered to site owners | United States |
| OpenAI | We use Large Language Models to power the built-in AI assistant (labelled as "SophieBot" at time of writing). This is only used when a site owner uses it. It may read visitor information on their website to do what they ask. Data sent to these services when generating text is not used for training models. OpenAI may keep it for up to 30 days to monitor for abuse. | United States |
| Anthropic | We use Large Language Models to power the built-in AI assistant (labelled as "SophieBot" at time of writing). This is only used when a site owner uses it. It may read visitor information on their website to do what they ask. Data sent to these services when generating text is not used for training models. Anthropic may keep it for up to 30 days to monitor for abuse. | United States |
| Google Fonts | Web fonts, only if the website's owner picks a Google font. Your browser then sends your IP address to Google. | United States |
A website's owner may also use other services that they choose themselves, such as AgeVerif for age verification, Google Calendar for bookings or their own email account. Their privacy notice lists these.
Sharing information outside the UK
We host the platform, every website, its database and server logs in the UK. Our hosting provider, Infomaniak, is based in Switzerland, and its staff can access the servers from there to run and support them.
| Organisation | Country | Safeguard |
|---|---|---|
| Infomaniak | Switzerland (access by its staff; the data is hosted in the UK) | UK adequacy regulations (Switzerland) |
| United States | UK Extension to the EU–US Data Privacy Framework | |
| OpenAI | United States | Standard contractual clauses with the UK International Data Transfer Addendum |
| Anthropic | United States | Standard contractual clauses with the UK International Data Transfer Addendum |
Your data protection rights
The website's owner handles requests about your information, such as access, correction or deletion. Please contact them first, using the details in their privacy notice at /privacy on their website. If you contact us, we will pass your request to them and help them respond.
You can read more about your rights on the ICO's website.
How to complain
If you have concerns about how your information is used, please contact the website's owner first, or contact us using the details above.
If you are still unhappy after raising your concerns, you can complain to the Information Commissioner's Office (ICO):
Information Commissioner's OfficeWycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint